Shipping Policy

Cili By Design products are only available in the United States.

Once placed orders are process within 24-48 hours. The average transit time is 5-7 business days. Transit times will vary based on your location.

Cili By Design is not responsible for lost or stolen items. Once our carriers indicate that the item has been delivered, we consider the order complete.

All shipments are sent through USPS, UPS, and DHL. Carriers may also vary depending on your location. If a product is damaged at the time of delivery, you must make a claim within 10 business days by sending a notice to  [email protected]

Refund Policy

0–30 Days: Product may be returned within 30 days after the original date of purchase (order date) for a full refund of the purchase price, excluding shipping.

31–60 Days: Unopened product may be returned within 31–60 days for a 90% refund of the purchase price, excluding shipping.

To be eligible for a refund, you must return the entire order. We do not issue partial refunds/returns.

Please refer to the contact page for our return addresses.

For questions, please email customerservice

Shipping costs associated with returning product are the responsibility of the Customer/Member returning the product.

Any commissions and bonuses earned on the returned products will be deducted from the refund amount on all return transactions. Returned product may impact bonuses and commissions paid to the upline/sponsor.